FREE SHIPPING IN INDIA

FAQ

Shipping Policy

  • Depending upon the location, the product will be delivered to you within 5-7 days of the order placement. 
  • We’re continuously striving to get your purchase to you sooner. However, in some unforeseen circumstances, it may take a bit longer. In this case, we’ll notify you of this delay immediately.
  • If the product is open, do not accept the order.

Products

What materials are the products made of?

  • We use a variety of materials for our fashion jewellery. It ranges from plated alloy metals, acrylic, fabric, enamel, glass etc. The stones we use are non- precious or synthetic.
  • Please Note: Actual product may marginally differ from the product image due to photography lighting and equipment. .

How do I take care of my purchases from Cupcake?

  • Do not expose your jewellery to water or any form of moisture, never allow them to come in contact with harsh chemicals, oils, nor spray perfumes directly on them.—moisture leads to tarnish.
  • Store in  cool place.
  • Clean with a dry cloth every now and then to wipe off body sweat and oils from the surface.

Privacy/Security

Is my Personal Information secure at Cupcake?

  • Yes, we place a high value on privacy and security; please see our Privacy Policy to know more.

I am based out of India and I want to place an order for a delivery in India. Is it possible?

  • Yes we offer shipping all over India.

How do I get in touch with theCupcake Team?

  • You can get in touch with the Customer support team anytime via  contact in the fotter menu or WhatsApp or Call us on +917715815101

 

Payment & Cancellations

How do I make a payment?

  • We accept Master Card, Visa Credit, Debit & Credit Cards. We also have an option of net banking & Paytm

Can I cancel an order?

  • Yes, you may cancel an order fully or partially anytime before it has been shipped. You can get in touch with our customer support with your order details and take further steps.

Do you deliver out of India?

  • At present, we deliver only within India.

 

Shipping & Returns

What is the stipulated delivery time for an order?

  • We endeavour to get your products to you as soon as possible.
  • Depending upon the location, it takes 3-7 working Days for the delivery of a product. 

What are the shipping charges and are there any additional charges?

  • We offer shipping on all orders. We levy Rs. 50 as additional charges over and above the product price.

Will someone call me before delivering the shipment?

  • Our logistics partners will give you a call before they arrive at your delivery address. 

What if I am not available when you deliver the merchandise?

  • Three attempts will be made to deliver the product, post that the product will return to its origin until the customer gives further instructions..

I’d like to return something I bought. What’s the procedure?

  • If for any reason you are unhappy with your product we are happy to accept returns for the product within 15 Days.
  • Please go to our Returns Policy section for more information.

 

Promo Codes/Coupons

How can I redeem the Promo Codes/Coupons?

  • Special coupons should be redeemed within the limited period, and validity once expired, cannot be extended later.
  • Two offers cannot be clubbed together using the Promo Code.